FCA

Contractsure Limited (CSL) Trueman House, Capitol Park, Tingley, Leeds, LS27 0TS is authorised and regulated by the Financial Conduct Authority.  Our FCA Register number is 309738, this can be checked on the FCA Register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0845 6061234.

In the absence of an agreement to the contrary, the following sets out the terms of our relationship with you, our Client, for the provision of non-investment insurance contracts.  CSL act as agents of the client unless stated otherwise.

Our Services

Our service includes advising and providing recommendations to you on your insurance needs, arranging your insurance cover with Insurers to meet your needs once they have been assessed, and helping you with any ongoing changes you need to make.  CSL are Independent Insurance Intermediaries and we are able to offer advice and quotations on all general insurance contracts.  We offer products from a range of Insurers and are not tied to any one particular Insurer.  CSL may also issue policies and handle claims on behalf of some insurers.

Duty of Disclosure

It is important that you understand that any information, statements or answers made by you to your insurer or us are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and signature on any Insurers' Proposal Forms as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole.  Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or Renewal and must be disclosed at the earliest opportunity and certainly at each Renewal. You are advised to keep copies of documentation sent to or received from us for your own protection.

Quote Validity

Insurance rates used by us are updated on a monthly basis and so all quotations unless otherwise specified are valid for the calendar month that they were issued in.

Documentation

All documentation will be sent to you as soon as it has been received by us and checked to ensure it appears to meet your requirements subject to us having received all monies or documents required. However if you are paying on monthly instalments your policy documents will be held until we have received confirmation that the insurer is receiving payments.  In this circumstance we will ensure that you receive full details of your insurance cover and will provide you with any documentation that you need by law.

Awareness of Policy Terms

When a policy is issued you are strongly advised to read it carefully, as it is that document, including the schedule/certificate that details the policy terms and conditions of the insurance contract you have purchased.  If you are in any doubt over any of the policy terms or conditions, please ask a member of staff for further clarification.

Our Remuneration

The method of remuneration for the service we provide is either in the form of a percentage of the insurance contract premium (known as brokerage or commission) or an agreed fee or a combination of both. We reserve the right to make charges in addition to any insurance premiums, for the arranging, amending, and renewing of any policy of insurance. Any such charges will always be advised to you before you purchase the insurance or before they are incurred. 

Brokerage and fees are earned on a minimum and deposit basis for the policy period.  This entitles CSL to retain all brokerage or fees in relation to policies placed through us even if the policy is cancelled during the period of cover.

CSL conduct business on a fair analysis basis of the insurance market and therefore are not tied to one particular insurer. For certain specific insurances CSL may offer products from a limited number of insurers, details are available on request. When recommending cover CSL will take into account certain factors about the proposed insurer including but not limited to Cover requirements, Service Standards, Performance, Financial stability and Standard and Poors rating.

We hold client money subject to a non-statutory trust.  This means that we are entitled to and may use client money held on behalf of one client to pay another client's premium before the premium is received from that other client, and to pay claims and premium refunds to another client before we receive payment from the insurer.  However, we are not entitled to use client money to receive commission until we have received the relevant premium from the client.

During the normal course of trading small under or overpayments can sometimes occur, due to the costs incurred by both parties in rectifying these.  It is deemed that all payments under £10.00 will be donated to charity.

Claims

In the event of a claim notify the relevant claims department immediately (with as many details as possible) and we will advise you of what to do next, we will issue you a claim form if necessary and pass your details on to the insurance company. You should not admit liability or agree a course of action other than emergency measures carried out to minimise the loss until you have agreement from the Insurers. If you are unsure whether a matter constitutes a claim or not, contact us and we will be happy to advise you.

Payment

We normally accept payment by cheque or credit/debit card.  You may also be able to spread your payments through an Insurers instalment scheme or a credit scheme we arrange through Premium Credit finance providers.  We will give you full details of your payment options when we discuss your insurance in detail.

Complaints

CSL are committed to ensuring that you are treated in a well-informed manner and that we provide you with a high level of customer service at all times.  However should you have any cause for complaint you should in the first instance contact the Branch Manager/ Branch Director orally or in writing.  If your complaint cannot be handled immediately we will respond within five working days and inform you who is handling the complaint and also to advise you when you may expect an answer from us.  We will provide a written response within twenty business days from the original receipt of the complaint should it still be outstanding, if it cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

A copy of our full complaints procedure is available on request.

Cancellation

Most insurance policies carry a charge if they are cancelled within the first year.  Please check your policy documentation for further information or ask a member of staff for clarification.  When a claim is made within the current insurance year and subsequently the policy is cancelled, it is common for many insurers not to allow any return premium.

CSL may lapse or cancel your policy midterm, following suitable reminders if any monies, documentation or other relevant information remain outstanding unless CSL or the insurer has agreed specific terms.

Financial Services Compensation Scheme

CSL are covered by the FSCS.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for the first £2000 and 90% of the remainder of the claim without upper limit.  Further information about the compensation scheme is available from the FSCS.

Treating Customers Fairly Policy

FCA

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